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Working at Makelab




Backstory

Makelab was born out of a need to 3D print. Christina & Manny started out as Industrial Designers from Pratt, freelancing and working with clients to develop their product ideas and concepts. They found the need to 3D print a lot, and tried many methods of doing so. They bought a machine to 3D print internally and also tried outsourcing to online AM service platforms, only to realize that both methods were too slow, disconnected, unreliable, and difficult. They found a local business, 3DUniPrint. They loved it so much, Christina & Manny became their top customer in 2016. A year later, they acquired 3DUniPrint and rebranded the business to Makelab.

Ever since, Christina and Manny have made it Makelab's mission to make product development easier, faster, and overall better.

 

Makelab's Mission & Culture

We know the importance of weaving in that human, customer-centric approach into the DNA of Makelab. Makelab is at the junction of creativity and creation. We support our customers' businesses and empower their projects. We choose to go the extra mile for our customers and really connect those dots for them.

The entire team comes from varying backgrounds, but we have a few things in common- we're all extremely hard-working, driven to deliver the vision, team-oriented, and process-driven. We like to make things repeatable, and we bond over creative problem solving at work (and dogs) (and food).


Full Time Positions

Makelab is seeking a creative and results-oriented General Manager, to lead our team from our Brooklyn, NY additive manufacturing site. This is your opportunity to take an active role in discovering and mastering next-generation technologies and deliver a first-class service to our fast-growing industrial design clientele.

Find what drives you on a team with a passion for discovery, determination, and innovation. As a growing startup, Makelab thrives on helping our customers achieve their visions and get their products to market faster. We serve a wide range of markets, so if your interests lie along the spectrum of Design, engineering, and game-changing additive manufacturing technologies, you'll find a rewarding role here. For the naturally ambitious, Makelab is a place where you can thrive and amplify your impact on the world.

About You

You’re a people person who enjoys nurturing talent and teaching others. Getting things done, and done well, is something you enjoy, but you also enjoy the journey to get there. 3D printing excites you and the possibility of working with new clients and new projects every day, with new sets of challenges that need to be creatively solved, is something that does not tire you out. You enjoy cultivating a culture of inclusivity and getting to know the people you interact with every day. No roadblock can’t be unblocked, no problem any size can’t be solved. Putting together and nurturing the right teams that together, can achieve goals, is a big motivator for you. You’ve got a technical background, but also really enjoy the people part of work.

 

Key Responsibilities:

  • Provide daily guidance and day-to-day direction and assistance to the team, including but not limited to, orientation, training and supervision of department staff; assisting with the performance evaluation process; ensuring consistent use of all applicable policies and procedures; and applying performance management.
  • Ensure that overall shop cleanliness and organization is kept.
  • Organize & maintain systems needed for daily operations- inventories, databases, file systems, order systems, playbooks, wiki's, etc.
  • Oversee & assist with change management in workplace, workflow, and procedures to ensure proper transitions and guidance to team.
  • Ensure that workflows, projects, and orders are carried out & completed, per customer requests & to Makelab high quality standards.
  • When needed, contact partners & manufacturers to troubleshoot errors & issues
  • Define & track quarterly and annual goals and align with company and department goals
  • Assist with projects, research and other duties as assigned by the senior leadership.
  • Handle customer support escalation cases & tickets
  • Enforce lab safety rules and procedures, share best practices, and supervise team + intern equipment use as needed
  • Stay current on all safety lab practices and procedures
  • Oversee and coordinate the development of training processes for team members in the form of written/electronic documentation and tutorials for standard lab operations
  • Manage budgets & spending for daily operations & inventory
  • Cultivate highly collaborative working relationships with team to ensure that projects are managed in accordance with Makelab's standard practices
  • Promote, nurture, and advance a welcoming, diverse, and inclusive learning & creative environment.

 

Bonus

  • Assist in updating Makelab website content
  • Identify opportunities for deeper collaboration with OEMs
  • Help to develop & standardize operations at a systemic and company-wide level

Required Qualifications

  • Bachelor's Degree in engineering, industrial design, architecture, or related technical discipline
  • 3-5 years of related industry experience
  • Minimum 2 years of management experience
  • Demonstrated consistent high performance at the manager level.
  • Previous experience teaching/coordinating/managing a maker space or fabrication laboratory
  • Excellent
    • Presentation skills
    • Organizational skills
    • Written & verbal communication skills
    • Leadership skills
    • Creative problem-solving skills
    • Multi-tasking skills
  • Must have basic knowledge of
    • Microsoft Office
    • Google Suite
    • Adobe Suite
    • Notion
    • Excel/Google Sheets
    • Parametric and or Mesh 3D modeling
    • Prototyping
    • 3D printing materials and use cases.
  • Teaching/Mentoring/Coaching experience
  • Knowledge of budgeting, data tracking, equipment inventory and equipment maintenance.
  • Leadership, project management, and team building experience and skills in a technical discipline(s).
  • Distinct track record of operational excellence, setting and achieving aggressive short and long-term goals in dynamic, high-urgency, high-growth environments.
  • Prior experience communicating department vision and strategy in bold, persuasive terms to gain consensus within the organization and from external stakeholders.
  • Experience balancing business needs versus technical risk and resource constraints.
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff with varying degrees of skills and backgrounds
  • A strong work ethic, attention to detail, and an eagerness to help.

Bonus Qualifications

  • Master's Degree in a STEM or related field, or equivalent applicable experience or training.
  • In-depth knowledge of additive manufacturing processes and technologies, including equipment, materials and tools.
  • 3+ years Experience working in a Makerspace, Innovation Lab, or other design focused workspace
  • Strong materials science, product development foundation
  • Working knowledge of equipment repair and maintenance processes for manual and powered tools and machinery.
  • Proficient with 3D printers, digital scanning equipment, laser cutters and their supporting software
  • Knowledge of safety procedures on the use and maintenance of equipment, tools and components
  • Knowledge of fabrication techniques and educational programming that includes but is not limited to engineering, robotics, programming, CAD, 3D printing, and fabrication skills


Makelab is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our team and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

Makelab is an equal opportunity employers that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Internships

In this internship, you should expect to learn all aspects of 3D printing an object and managing a print farm. You'll leave Makelab with invaluable technical and interpersonal skills. You'll know tips and tricks that make production management easier.

In this internship, you'll work alongside our 3D Print Engineer, aiding in carrying out the production workflow and responsibilities that fuel our daily operations.

This internship is for you if you are curious about 3D printing and have a hunger and motivation to learn something new. You can have zero experience with 3D printing, or you can be a pro. But you're team-oriented, you learn fast, and you enjoy problem solving with your fellow team members.

What You'll Learn
  • Best practices on how to manage a 3D print farm
  • The ins and outs of production management
  • How to operate FDM & SLA printers
  • The 3D printing process
  • Best 3D printing techniques
  • Expertise in 3D printing materials
  • How to diagnose and repair 3D printers
  • Post processing techniques
  • A tid bit of artistic sculpting and finishing

Requirements:
  • Strong organizational skills
  • Passionate, driven, and eager to learn
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Good with your hands
  • Strong communicator

In this internship, you should expect to learn about all aspects of project coordination and meeting complex, creative, custom project demands. We work with a ton of clients, across all company sizes and industries. You'll be interacting with industrial designers, creative marketers, engineers, and startup founders directly. You'll leave Makelab with invaluable logistical and technical problem-solving skills, while learning key aspects of communication under different circumstances.

In this internship, you'll work alongside our Project Manager, aiding in carrying out the Service side of the business that feeds our Production team and operations.

This internship is for you if you have dabbled in 3D printing and are hungry and motivated to dig deeper and learn more of the intricacies of the process. You're a friendly, warm person who enjoys problem-solving and interacting with various people throughout the day.

What You'll Learn:
  • How to manage multiple clients and projects
  • Key communication tactics surrounding communicating technical details with creative professionals
  • A deeper understanding of 3D printing techniques
  • Sales & negotiation skills
  • How to move a project from start to finish
  • Tips and tricks for managing multiple & complex timelines
  • All about the 3D printing process, its expectations and what is needed

Requirements:
  • Excellent writing and proofreading skills
  • Passionate, driven, and eager to learn
  • Creative capabilities
  • Knowledge of slicer programs
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator

In this internship, you should expect to learn all aspects of what is required in a 3D CAD file to 3D print, and all the technical details to make that happen. You'll leave this internship with invaluable technical knowledge of what will and will not print, and what is required to print in various materials & technologies.

In this internship, you'll work alongside both our Production & Service teams to ensure that we are creatively carrying out our clients' visions, while ensuring it is actually able to 3D print. You'll manage clients on your own and carry out projects through to the 3D printing stage.

This internship is for you if you have skills in 3D modeling, parametric and/or mesh modeling (both preferred). You have a wide range of skills in various programs, and are constantly intrigued by what 3D modeling and scanning can do. You think in meshes, extrusions, and booleans. And you're curious as to how your 3D modeling skills can foray a future into 3D printing.

What You'll Learn:

  • A deep understanding of the 3D print and material requirements
  • Knowledge of the wide array of 3D print materials
  • How to work with multiple projects and multiple clients

Requirements:

  • Strong communicator
  • Passionate, driven, and eager to learn
  • Creative visualization capabilities
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator
  • Fast learner
  • 3D modeling skills in ZBrush, Maya, 3DS Max, Solidworks, Rhino, and/or Blender

In this internship, you should expect to learn about how to execute a visual marketing plan at a startup and how to work in a fast-paced environment. You'll adopt the Makelab language and weave it into all the content you create.

In this role, you will create content for social media, website, and marketing campaigns, create & edit videos and photos for content, maintain the Makelab Brand Bible, create visual templates for future use.

What You'll Learn:

  • 3D Printing
  • Brand execution
  • Systems creation
  • Competitive landscape

Requirements:

  • Excellent writing and proofreading skills
  • Passionate, driven, and eager to learn
  • Creative capabilities
  • Knowledge of Adobe programs
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator