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Working at Makelab




Backstory

Makelab was born out of a need to 3D print. Christina & Manny started out as Industrial Designers from Pratt, freelancing and working with clients to develop their product ideas and concepts. They found the need to 3D print a lot, and tried many methods of doing so. They bought a machine to 3D print internally and also tried outsourcing to online AM service platforms, only to realize that both methods were too slow, disconnected, unreliable, and difficult. They found a local business, 3DUniPrint. They loved it so much, Christina & Manny became their top customer in 2016. A year later, they acquired 3DUniPrint and rebranded the business to Makelab.

Ever since, Christina and Manny have made it Makelab's mission to make product development easier, faster, and overall better.

 

Makelab's Mission & Culture

We know the importance of weaving in that human, customer-centric approach into the DNA of Makelab. Makelab is at the junction of creativity and creation. We support our customers' businesses and empower their projects. We choose to go the extra mile for our customers and really connect those dots for them.

The entire team comes from varying backgrounds, but we have a few things in common- we're all extremely hard-working, driven to deliver the vision, team-oriented, and process-driven. We like to make things repeatable, and we bond over creative problem solving at work (and dogs).


Internships

In this internship, you should expect to learn all aspects of 3D printing an object and managing a print farm. You'll leave Makelab with invaluable technical and interpersonal skills. You'll know tips and tricks that make production management easier.

In this internship, you'll work alongside our 3D Print Engineer, aiding in carrying out the production workflow and responsibilities that fuel our daily operations.

This internship is for you if you are curious about 3D printing and have a hunger and motivation to learn something new. You can have zero experience with 3D printing, or you can be a pro. But you're team-oriented, you learn fast, and you enjoy problem solving with your fellow team members.

What You'll Learn
  • Best practices on how to manage a 3D print farm
  • The ins and outs of production management
  • How to operate FDM & SLA printers
  • The 3D printing process
  • Best 3D printing techniques
  • Expertise in 3D printing materials
  • How to diagnose and repair 3D printers
  • Post processing techniques
  • A tid bit of artistic sculpting and finishing

Requirements:
  • Strong organizational skills
  • Passionate, driven, and eager to learn
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Good with your hands
  • Strong communicator

In this internship, you should expect to learn about all aspects of project coordination and meeting complex, creative, custom project demands. We work with a ton of clients, across all company sizes and industries. You'll be interacting with industrial designers, creative marketers, engineers, and startup founders directly. You'll leave Makelab with invaluable logistical and technical problem-solving skills, while learning key aspects of communication under different circumstances.

In this internship, you'll work alongside our Project Manager, aiding in carrying out the Service side of the business that feeds our Production team and operations.

This internship is for you if you have dabbled in 3D printing and are hungry and motivated to dig deeper and learn more of the intricacies of the process. You're a friendly, warm person who enjoys problem-solving and interacting with various people throughout the day.

What You'll Learn:
  • How to manage multiple clients and projects
  • Key communication tactics surrounding communicating technical details with creative professionals
  • A deeper understanding of 3D printing techniques
  • Sales & negotiation skills
  • How to move a project from start to finish
  • Tips and tricks for managing multiple & complex timelines
  • All about the 3D printing process, its expectations and what is needed

Requirements:
  • Excellent writing and proofreading skills
  • Passionate, driven, and eager to learn
  • Creative capabilities
  • Knowledge of slicer programs
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator

In this internship, you should expect to learn all aspects of what is required in a 3D CAD file to 3D print, and all the technical details to make that happen. You'll leave this internship with invaluable technical knowledge of what will and will not print, and what is required to print in various materials & technologies.

In this internship, you'll work alongside both our Production & Service teams to ensure that we are creatively carrying out our clients' visions, while ensuring it is actually able to 3D print. You'll manage clients on your own and carry out projects through to the 3D printing stage.

This internship is for you if you have skills in 3D modeling, parametric and/or mesh modeling (both preferred). You have a wide range of skills in various programs, and are constantly intrigued by what 3D modeling and scanning can do. You think in meshes, extrusions, and booleans. And you're curious as to how your 3D modeling skills can foray a future into 3D printing.

What You'll Learn:

  • A deep understanding of the 3D print and material requirements
  • Knowledge of the wide array of 3D print materials
  • How to work with multiple projects and multiple clients

Requirements:

  • Strong communicator
  • Passionate, driven, and eager to learn
  • Creative visualization capabilities
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator
  • Fast learner
  • 3D modeling skills in ZBrush, Maya, 3DS Max, Solidworks, Rhino, and/or Blender

In this internship, you should expect to learn about how to execute a visual marketing plan at a startup and how to work in a fast-paced environment. You'll adopt the Makelab language and weave it into all the content you create.

In this role, you will create content for social media, website, and marketing campaigns, create & edit videos and photos for content, maintain the Makelab Brand Bible, create visual templates for future use.

What You'll Learn:

  • 3D Printing
  • Brand execution
  • Systems creation
  • Competitive landscape

Requirements:

  • Excellent writing and proofreading skills
  • Passionate, driven, and eager to learn
  • Creative capabilities
  • Knowledge of Adobe programs
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator


Full Time Positions

Please note, we currently do not have any open positions. But we are a fast-growing startup and are always looking for great talent. Please submit an application if you're interested and we will review when we have an open position.

We're looking for a motivated and passionate Project Manager hungry to learn and join our team! As a Project Manager, you're the heart of our customer experience. You're the liaison between the customer and our production lab. You're one of the main, if not the main, point of contact to ensure a great customer experience. It is your responsibility to make sure all questions are answered and all details are known and communicated. You'll work closely with your other team members in Daily Operations to ensure you know what is going on with all ongoing orders. Order due dates are second nature to you, and you'll be the first point of contact for all order problem solving. You are the outwards facing team member that upholds Makelab's values and mission at all times and always delivers a professional, communicative, and clean experience to customers.

Key Responsibilities:

  • Analyze customer needs and find the best 3D printing solutions for their orders while keeping our policies and processes in mind
  • Promptly communicate with customers via email, phone, or in person
  • Lead consultations and work with customers to navigate through the production process
  • Advise customers on best production methods and order details
  • At any stage, ensure a consistent and smooth customer experience
  • Manage multiple timelines and deadlines for various customer orders and speeds
  • Troubleshoot customer/order issues patiently and emphatically
  • Negotiate with customers for bulk order pricing using sales tactics and strategies
  • Work with select production partners for services not completed internally
  • Remain in close communication with fellow Daily Operations team members to stay on top of schedules and deadline

Experience:

  • You're able to adapt to a fast-paced, growing (and thriving) startup work environment
  • You're able to work independently without supervision or in a team environment with close collaboration
  • You weave in creativity to solve logistical and management problems
  • You've got a deep understanding of 3D printing materials & applications, and you're able to explain and communicate this to others
  • You've worked on a team before in different positions, from leading to following
  • You're able & willing to rise up to challenges as well as fill in the gaps when necessary
  • You've been in a customer-facing role before
  • You're very resourceful and a self starter. Nothing will stop you from doing what you have to do

Skills & Qualifications:

  • Background in Industrial Design, Sculpture, Animation, or creative-based role preferred
  • A creative and kind soul that genuinely enjoys human interaction
  • Proficient in 3D Modeling/CAD (Rhino, Solidworks, Fusion 360, ZBrush) a plus
  • Proficient in 3D printing softwares (Autodesk Netfabb, Materialise Magics) a plus
  • Customer service, leadership, management experience
  • Very clean and organized
  • Strong communication, visualization, and prioritization skills
  • Able and willing to work in a collaborative environment
  • Motivated, hungry, excited, and self sufficient

We're looking for a motivated and passionate 3D Print Tech hungry to learn and join our team! You've got a design or an engineering background and you're ready to put your knowledge to use to print various parts for varying projects.  As a 3D Print Tech, you're the heart of our production lab, which is vital to our customer experience. You *are* the execution on delivery, your work directly contributes to our customers having a great experience with Makelab. You control the flow of the lab, the schedule, the successes and failures of individual builds, and machine maintenance. You're responsible for communicating your needs for being able to complete your responsibilities on an operational level as well as on a project level. You'll be responsible for analyzing printability of files, setting builds to send to the printer, keeping things organized in the lab, and possible extensive file repair/3D modeling. You'll work closely with our Service team, communicating often to ensure quality delivery and excellent customer experience. You'll also be working closely with your team of interns.


Key Responsibilities:
  • Analyze various parts and files for printability
  • Prepare customer parts for printing, batching together orders as necessary, and staying organized while doing it
  • Identify & log machine errors, repair machines as needed
  • Create & maintain machine maintenance schedules
  • QA check parts
  • Provide technical assistance and guidance to Service team
  • Keep inventory of materials, consumables and spare parts up to date by doing weekly inventory and maintaining our systems.
  • Keep the lab organized, tools in place, production schedules updated
  • Daily checks of all ongoing orders and staying on top of it. No orders left behind

Experience:
  • You're able to adapt to a fast-paced, growing (and thriving) startup work environment
  • You're able to work independently without supervision or in a team environment with close collaboration
  • You have experience combining design & engineering for creative problem solving
  • You're a handy person and enjoy working with your hands
  • You've got a deep understanding of 3D printing materials & applications, and you're able to explain and communicate this to others
  • You're able to communicate clearly to appropriate team members and customers
  • You're able & willing to rise up to challenges as well as fill in the gaps when necessary
  • You're able to communicate workflow blockers, as well as research & suggest solutions
  • You're very resourceful and a self starter. Nothing will stop you from doing what you have to do.
Skills & Qualifications:
  • Background in Industrial Design, Mechanical Engineering, Sculpture, or Animation preferred
  • Technical expert with a creative soul
  • Proficient in 3D Modeling/CAD (Rhino, Solidworks, Fusion 360, ZBrush)
  • Proficient in 3D printing softwares (Autodesk Netfabb, Materialise Magics)
  • Very clean and organized
  • Strong communication and visualization skills
  • Able and willing to work in a collaborative environment
  • Able and willing to contribute in customer consultations
  • Motivated, hungry, excited, and self sufficient

Bonus

  • Customer service, leadership, management experience is a plus
  • 3D printing lab experience is a plus
  • Prusa & Formlabs experience is a plus