Career - Makelab | 3D Printing Services

Backstory

Makelab was born out of a need to 3D print. Christina & Manny started out as Industrial Designers from Pratt, freelancing and working with clients to develop their product ideas and concepts. They found the need to 3D print a lot, and tried many methods of doing so. They bought a machine to 3D print internally and also tried outsourcing to online AM service platforms, only to realize that both methods were too slow, disconnected, unreliable, and difficult. They found a local business, 3DUniPrint. They loved it so much, Christina & Manny became their top customer in 2016. A year later, they acquired 3DUniPrint and rebranded the business to Makelab.

Ever since, Christina and Manny have made it Makelab's mission to make product development easier, faster, and overall better.

Makelab's Mission & Culture

We know the importance of weaving in that human, customer-centric approach into the DNA of Makelab. Makelab is at the junction of creativity and creation. We support our customers' businesses and empower their projects. We choose to go the extra mile for our customers and really connect those dots for them.

The entire team comes from varying backgrounds, but we have a few things in common- we're all extremely hard-working, driven to deliver the vision, team-oriented, and process-driven. We like to make things repeatable, and we bond over creative problem solving at work (and dogs) (and food).

Full Time Positions

Please note, we currently do not have any open positions. But we are a fast-growing startup and are always looking for great talent. Please submit an application if you're interested and we will review when we have an open position.

Project Manager
3D Print Tech

We're looking for a motivated and passionate Project Manager hungry to learn and join our team! As a Project Manager, you're the heart of our customer experience. You're the liaison between the customer and our production lab. You're one of the main, if not the main, point of contact to ensure a great customer experience. It is your responsibility to make sure all questions are answered and all details are known and communicated. You'll work closely with your other team members in Daily Operations to ensure you know what is going on with all ongoing orders. Order due dates are second nature to you, and you'll be the first point of contact for all order problem solving. You are the outwards facing team member that upholds Makelab's values and mission at all times and always delivers a professional, communicative, and clean experience to customers.

Key Responsibilities:

Analyze customer needs and find the best 3D printing solutions for their orders while keeping our policies and processes in mind
Promptly communicate with customers via email, phone, or in person
Lead consultations and work with customers to navigate through the production process
Advise customers on best production methods and order details
At any stage, ensure a consistent and smooth customer experience
Manage multiple timelines and deadlines for various customer orders and speeds
Troubleshoot customer/order issues patiently and emphatically
Negotiate with customers for bulk order pricing using sales tactics and strategies
Work with select production partners for services not completed internally
Remain in close communication with fellow Daily Operations team members to stay on top of schedules and deadline

Experience:

You're able to adapt to a fast-paced, growing (and thriving) startup work environment
You're able to work independently without supervision or in a team environment with close collaboration
You weave in creativity to solve logistical and management problems
You've got a deep understanding of 3D printing materials & applications, and you're able to explain and communicate this to others
You've worked on a team before in different positions, from leading to following
You're able & willing to rise up to challenges as well as fill in the gaps when necessary
You've been in a customer-facing role before
You're very resourceful and a self starter. Nothing will stop you from doing what you have to do

Skills & Qualifications:

Background in Industrial Design, Sculpture, Animation, or creative-based role preferred
A creative and kind soul that genuinely enjoys human interaction
Proficient in 3D Modeling/CAD (Rhino, Solidworks, Fusion 360, ZBrush) a plus
Proficient in 3D printing softwares (Autodesk Netfabb, Materialise Magics) a plus
Customer service, leadership, management experience
Very clean and organized
Strong communication, visualization, and prioritization skills
Able and willing to work in a collaborative environment
Motivated, hungry, excited, and self sufficient

Apply for the Project Manager position

We're looking for a motivated and passionate 3D Print Tech hungry to learn and join our team! You've got a design or an engineering background and you're ready to put your knowledge to use to print various parts for varying projects. As a 3D Print Tech, you're the heart of our production lab, which is vital to our customer experience. You *are* the execution on delivery, your work directly contributes to our customers having a great experience with Makelab. You control the flow of the lab, the schedule, the successes and failures of individual builds, and machine maintenance. You're responsible for communicating your needs for being able to complete your responsibilities on an operational level as well as on a project level. You'll be responsible for analyzing printability of files, setting builds to send to the printer, keeping things organized in the lab, and possible extensive file repair/3D modeling. You'll work closely with our Service team, communicating often to ensure quality delivery and excellent customer experience. You'll also be working closely with your team of interns.

Key Responsibilities:

Analyze various parts and files for printability
Prepare customer parts for printing, batching together orders as necessary, and staying organized while doing it
Identify & log machine errors, repair machines as needed
Create & maintain machine maintenance schedules
QA check parts
Provide technical assistance and guidance to Service team
Keep inventory of materials, consumables and spare parts up to date by doing weekly inventory and maintaining our systems.
Keep the lab organized, tools in place, production schedules updated
Daily checks of all ongoing orders and staying on top of it. No orders left behind

Experience:

You're able to adapt to a fast-paced, growing (and thriving) startup work environment
You're able to work independently without supervision or in a team environment with close collaboration
You have experience combining design & engineering for creative problem solving
You're a handy person and enjoy working with your hands
You've got a deep understanding of 3D printing materials & applications, and you're able to explain and communicate this to others
You're able to communicate clearly to appropriate team members and customers
You're able & willing to rise up to challenges as well as fill in the gaps when necessary
You're able to communicate workflow blockers, as well as research & suggest solutions
You're very resourceful and a self starter. Nothing will stop you from doing what you have to do.

Skills & Qualifications:

Background in Industrial Design, Mechanical Engineering, Sculpture, or Animation preferred
Technical expert with a creative soul
Proficient in 3D Modeling/CAD (Rhino, Solidworks, Fusion 360, ZBrush)
Proficient in 3D printing softwares (Autodesk Netfabb, Materialise Magics)
Very clean and organized
Strong communication and visualization skills
Able and willing to work in a collaborative environment
Able and willing to contribute in customer consultations
Motivated, hungry, excited, and self sufficient

Bonus

Customer service, leadership, management experience is a plus
3D printing lab experience is a plus
Prusa & Formlabs experience is a plus

Apply for the 3D Print Tech position

Full Time Positions

General Lab Manager

Makelab is seeking a creative and results-oriented General Manager, to lead our team from our Brooklyn, NY additive manufacturing site. This is your opportunity to take an active role in discovering and mastering next-generation technologies and deliver a first-class service to our fast-growing industrial design clientele.

Find what drives you on a team with a passion for discovery, determination, and innovation. As a growing startup, Makelab thrives on helping our customers achieve their visions and get their products to market faster. We serve a wide range of markets, so if your interests lie along the spectrum of Design, engineering, and game-changing additive manufacturing technologies, you'll find a rewarding role here. For the naturally ambitious, Makelab is a place where you can thrive and amplify your impact on the world.

About You

You’re a people person who enjoys nurturing talent and teaching others. Getting things done, and done well, is something you enjoy, but you also enjoy the journey to get there. 3D printing excites you and the possibility of working with new clients and new projects every day, with new sets of challenges that need to be creatively solved, is something that does not tire you out. You enjoy cultivating a culture of inclusivity and getting to know the people you interact with every day. No roadblock can’t be unblocked, no problem any size can’t be solved. Putting together and nurturing the right teams that together, can achieve goals, is a big motivator for you. You’ve got a technical background, but also really enjoy the people part of work.

Key Responsibilities:

Provide daily guidance and day-to-day direction and assistance to the team, including but not limited to, orientation, training and supervision of department staff; assisting with the performance evaluation process; ensuring consistent use of all applicable policies and procedures; and applying performance management.
Ensure that overall shop cleanliness and organization is kept.
Organize & maintain systems needed for daily operations- inventories, databases, file systems, order systems, playbooks, wiki's, etc.
Oversee & assist with change management in workplace, workflow, and procedures to ensure proper transitions and guidance to team.
Ensure that workflows, projects, and orders are carried out & completed, per customer requests & to Makelab high quality standards.
When needed, contact partners & manufacturers to troubleshoot errors & issues
Define & track quarterly and annual goals and align with company and department goals
Assist with projects, research and other duties as assigned by the senior leadership.
Handle customer support escalation cases & tickets
Enforce lab safety rules and procedures, share best practices, and supervise team + intern equipment use as needed
Stay current on all safety lab practices and procedures
Oversee and coordinate the development of training processes for team members in the form of written/electronic documentation and tutorials for standard lab operations
Manage budgets & spending for daily operations & inventory
Cultivate highly collaborative working relationships with team to ensure that projects are managed in accordance with Makelab's standard practices
Promote, nurture, and advance a welcoming, diverse, and inclusive learning & creative environment.

Bonus

Assist in updating Makelab website content
Identify opportunities for deeper collaboration with OEMs
Help to develop & standardize operations at a systemic and company-wide level

Required Qualifications

Bachelor's Degree in engineering, industrial design, architecture, or related technical discipline
3-5 years of related industry experience
Minimum 2 years of management experience
Demonstrated consistent high performance at the manager level.
Previous experience teaching/coordinating/managing a maker space or fabrication laboratory
Excellent
- Presentation skills
- Organizational skills
- Written & verbal communication skills
- Leadership skills
- Creative problem-solving skills
- Multi-tasking skills
Must have basic knowledge of
- Microsoft Office
- Google Suite
- Adobe Suite
- Notion
- Excel/Google Sheets
- Parametric and or Mesh 3D modeling
- Prototyping
- 3D printing materials and use cases.
Teaching/Mentoring/Coaching experience
Knowledge of budgeting, data tracking, equipment inventory and equipment maintenance.
Leadership, project management, and team building experience and skills in a technical discipline(s).
Distinct track record of operational excellence, setting and achieving aggressive short and long-term goals in dynamic, high-urgency, high-growth environments.
Prior experience communicating department vision and strategy in bold, persuasive terms to gain consensus within the organization and from external stakeholders.
Experience balancing business needs versus technical risk and resource constraints.
Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff with varying degrees of skills and backgrounds
A strong work ethic, attention to detail, and an eagerness to help.

Bonus Qualifications

Master's Degree in a STEM or related field, or equivalent applicable experience or training.
In-depth knowledge of additive manufacturing processes and technologies, including equipment, materials and tools.
3+ years Experience working in a Makerspace, Innovation Lab, or other design focused workspace
Strong materials science, product development foundation
Working knowledge of equipment repair and maintenance processes for manual and powered tools and machinery.
Proficient with 3D printers, digital scanning equipment, laser cutters and their supporting software
Knowledge of safety procedures on the use and maintenance of equipment, tools and components
Knowledge of fabrication techniques and educational programming that includes but is not limited to engineering, robotics, programming, CAD, 3D printing, and fabrication skills

Apply for the General Lab Manager position

Makelab is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our team and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

Makelab is an equal opportunity employers that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Internships

In this internship, you should expect to learn all aspects of 3D printing an object and managing a print farm. You'll leave Makelab with invaluable technical and interpersonal skills. You'll know tips and tricks that make production management easier.

In this internship, you'll work alongside our 3D Print Engineer, aiding in carrying out the production workflow and responsibilities that fuel our daily operations.

This internship is for you if you are curious about 3D printing and have a hunger and motivation to learn something new. You can have zero experience with 3D printing, or you can be a pro. But you're team-oriented, you learn fast, and you enjoy problem solving with your fellow team members.

What You'll Learn

Best practices on how to manage a 3D print farm
The ins and outs of production management
How to operate FDM & SLA printers
The 3D printing process
Best 3D printing techniques
Expertise in 3D printing materials
How to diagnose and repair 3D printers
Post processing techniques
A tid bit of artistic sculpting and finishing

Requirements:

Strong organizational skills
Passionate, driven, and eager to learn
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Good with your hands
Strong communicator

Apply for the 3D Printing Production internship

In this internship, you should expect to learn about all aspects of project coordination and meeting complex, creative, custom project demands. We work with a ton of clients, across all company sizes and industries. You'll be interacting with industrial designers, creative marketers, engineers, and startup founders directly. You'll leave Makelab with invaluable logistical and technical problem-solving skills, while learning key aspects of communication under different circumstances.

In this internship, you'll work alongside our Project Manager, aiding in carrying out the Service side of the business that feeds our Production team and operations.

This internship is for you if you have dabbled in 3D printing and are hungry and motivated to dig deeper and learn more of the intricacies of the process. You're a friendly, warm person who enjoys problem-solving and interacting with various people throughout the day.

What You'll Learn:

How to manage multiple clients and projects
Key communication tactics surrounding communicating technical details with creative professionals
A deeper understanding of 3D printing techniques
Sales & negotiation skills
How to move a project from start to finish
Tips and tricks for managing multiple & complex timelines
All about the 3D printing process, its expectations and what is needed

Requirements:

Excellent writing and proofreading skills
Passionate, driven, and eager to learn
Creative capabilities
Knowledge of slicer programs
Strong organizational skills
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Strong communicator

Apply to the Project Management internship

In this internship, you should expect to learn all aspects of what is required in a 3D CAD file to 3D print, and all the technical details to make that happen. You'll leave this internship with invaluable technical knowledge of what will and will not print, and what is required to print in various materials & technologies.

In this internship, you'll work alongside both our Production & Service teams to ensure that we are creatively carrying out our clients' visions, while ensuring it is actually able to 3D print. You'll manage clients on your own and carry out projects through to the 3D printing stage.

This internship is for you if you have skills in 3D modeling, parametric and/or mesh modeling (both preferred). You have a wide range of skills in various programs, and are constantly intrigued by what 3D modeling and scanning can do. You think in meshes, extrusions, and booleans. And you're curious as to how your 3D modeling skills can foray a future into 3D printing.

What You'll Learn:

A deep understanding of the 3D print and material requirements
Knowledge of the wide array of 3D print materials
How to work with multiple projects and multiple clients

Requirements:

Strong communicator
Passionate, driven, and eager to learn
Creative visualization capabilities
Strong organizational skills
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Strong communicator
Fast learner
3D modeling skills in ZBrush, Maya, 3DS Max, Solidworks, Rhino, and/or Blender

Apply to the 3D Designer internship

In this internship, you should expect to learn about how to execute a visual marketing plan at a startup and how to work in a fast-paced environment. You'll adopt the Makelab language and weave it into all the content you create.

In this role, you will create content for social media, website, and marketing campaigns, create & edit videos and photos for content, maintain the Makelab Brand Bible, create visual templates for future use.

What You'll Learn:

3D Printing
Brand execution
Systems creation
Competitive landscape

Requirements:

Excellent writing and proofreading skills
Passionate, driven, and eager to learn
Creative capabilities
Knowledge of Adobe programs
Strong organizational skills
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Strong communicator

Apply to the Visual Designer/Marketing Internship