Career

Full Time Positions

We are looking for a motivated, passionate individual to join our team! Our team is small, but a kick-ass group of people looking for an intern to assist with everything marketing, social media, and content. We have an energetic, collaborative work atmosphere where the coffee is always brewing, Milo (our shop pup) is just hangin' out, chill tunes are always on the speaker, and we are chin-deep in everything 3D printing.

Project Manager I
3D Print Tech I

We are looking for a Project Manager I to be a part of our team! You’re a kick-ass team member who has proven success building and maintaining relationships with customers and providing top notch customer service to all.

As the Project Manager I, you will work as a liaison between the customer and our Production team to ensure a successful order and customer experience. You will be the main point of contact and the first brand representative the customer interacts with. The Project Manager I upholds Makelab’s values at all times and always deliver a professional, communicative, and clean presentation to customers.

Key Responsibilities:

As a Project Manager I, you will be responsible for:

Analyze customer needs and find the best solutions
Control and ensure the quality of deliverables
Negotiate with customers for complex order pricing
Interact with customers via email, phone and in person
Manage and solve customer issues and concerns
Managing timelines
Provide a consistent and smooth customer service experience
Advise customers on best production methods
Providing customer service
Prompt customer replies
Being able to ask the right questions in the sales process in order to keep the project going
Ability to navigate customers across different industries

Position Requirements

We are looking for someone who:

Strong understanding of sales process and customer relationship management
Excellent written and verbal communication skills
Ability to work independently without supervision
Strong ability to multi-task
Strong management skills
Strong ability to adapt in an industry that is constantly evolving
Excellent organizational skills
Strong and natural social/networking skills
Analytical thinking
Strong networking and social skills
Effective problem-solving skills
Strong understanding of customer experience

Bonus

Experience with 3D Printing
- Reviewing files for printability
Creative production method experience
Sales experience

We are looking for a 3D Print Tech I to be a part of our team! You're a kick-ass team member experienced in 3D printing and you know exactly what it can and cannot do!

As a 3D Print Tech I, you are the portal to our production lab. You control the flow, the schedule, the successes and failures of the lab. You will report directly to the Factory Manager and work closely with the service team, answering questions surrounding print capabilities, timelines, and schedule & resource management. You will work with your team of Production Interns to make sure client projects go out the door in a timely manner and in good quality, adhering to our quality standards.

Key Responsibilities:

As a 3D Print Tech I, you will be responsible for:

Analyzing parts and files for printability
Preparing client parts for printing
Determining deadlines based on printability and schedule
Conducting machine repairs
Coordinating & operating our production lab & machine workflow
Overseeing post processing of parts and maintaining quality
Planning production queues
Working with Service team to advise clients on printability of models for 3D printing
Working with Service team to manage clients' expectations
Maintaining inventory records & ordering schedule of supplies & consumables

Position Requirements

We are looking for someone who:

Understanding of customer relationship management
Excellent written and verbal communication skills
Ability to work independently without supervision
Strong ability to multi-task
Strong management skills
Strong ability to adapt in an industry that is constantly evolving
Excellent organizational skills
Strong and natural social/networking skills
Analytical thinking
Strong networking and social skills
Effective problem-solving skills
Understanding of customer experience
Has experience & knowledge of FDM, SLS, SLA, and Jetting technologies.
Has a knowledge of 3D printing materials
Is good with their hands
Is a team player that can work both independently and in a team environment
Is able to process, comprehend, & scope complex client projects

Bonus

3D printing lab experience
Customer service experience
Management experience

Internships

Makelab is looking for a part-time intern to join our team during the fall/winter semester, spring semester, or summer break! Our team is small, but a kick-ass group of people looking for an intern to assist with everything marketing, social media, and content. We have an energetic, collaborative work atmosphere where the coffee is always brewing, Milo (our shop pup) is just hangin' out, chill tunes are always on the speaker, and we are chin-deep in everything 3D printing.

Internships run from August-December (Fall/Winter), January-May (Spring), or May-August (Summer). We require at least 2 full work days.

In this internship, you should expect to learn all aspects of 3D printing an object from start to finish. You’ll leave this position with invaluable skills of manufacturing management and the tips and tricks that make it a tad easier.

In this role, you will aid 3DP Production Manager in daily responsibilities, starting 3D print jobs on designated printers, troubleshoot 3D printers when a print fails, post-process 3D prints after printing and lightly sand and finish as needed, prepare models for shipment, ship client orders in a timely manner, manage inventory on a weekly basis

What You'll Learn

Manufacturing management
Light project management
Production queue management
Specific 3D printers
3D printing process
3D printing techniques
3D printing repairs
Post processing techniques
3D printing materials knowledge

Requirements:

Strong organizational skills
Passionate, driven, and eager to learn
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Good with your hands
Strong communicator

You will help our Project Manager ensure a successful order and customer experience. You and our Project Manager upholds Makelab’s values at all times and always deliver a professional, communicative, and clean presentation to customers.

In this role, you will analyze customer needs and find the best solutions, control and ensure the quality of deliverables, draft emails for Project Manager to send out, follow up with customers about their projects, ensure quality service from project start to project finish, interact with customers via email, phone and in person, close sales, ability to overcome sales obstacles smoothly through creative and adaptive approaches, manage and solve customer issues and concerns, managing timelines, providing customer service, prompt customer replies.

What You'll Learn:

Client management
Project management
How to make and prototype anything
Specific 3D printers
3D printing process
3D printing techniques

Requirements:

Excellent writing and proofreading skills
Passionate, driven, and eager to learn
Creative capabilities
Knowledge of slicer programs
Strong organizational skills
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Strong communicator
Knowledge of how to prototype and create models

In this internship, you should expect to learn about how to execute a visual marketing plan at a startup and how to work in a fast-paced environment. You'll adopt the Makelab language and weave it into all the content you create.

In this role, you will create content for social media, website, and marketing campaigns, create & edit videos and photos for content, maintain the Makelab Brand Bible, create visual templates for future use.

What You'll Learn:

3D Printing
Brand execution
Systems creation
Competitive landscape

Requirements:

Excellent writing and proofreading skills
Passionate, driven, and eager to learn
Creative capabilities
Knowledge of Adobe programs
Strong organizational skills
Positive energy and respectful of others
Ability to multi-task in a fast-paced environment
Ability to manage priorities easily
Strong communicator

Current Open Positions

Full Time Positions

Internships

Apply for an internship at Makelab