Current Open Positions

Backstory

Makelab was born out of a need to 3D print. Christina & Manny started out as Industrial Designers from Pratt, freelancing and working with clients to develop their product ideas and concepts. They found the need to 3D print a lot, and tried many methods of doing so. They bought a machine to 3D print internally and also tried outsourcing to online AM service platforms, only to realize that both methods were too slow, disconnected, unreliable, and difficult. They found a local business, 3DUniPrint. They loved it so much, Christina & Manny became their top customer in 2016. A year later, they acquired 3DUniPrint and rebranded the business to Makelab.

Ever since, Christina and Manny have made it Makelab's mission to make product development easier, faster, and overall better.

 

Makelab's Mission & Culture

We know the importance of weaving in that human, customer-centric approach into the DNA of Makelab. Makelab is at the junction of creativity and creation. We support our customers' businesses and empower their projects. We choose to go the extra mile for our customers and really connect those dots for them.

The entire team comes from varying backgrounds, but we have a few things in common- we're all extremely hard-working, driven to deliver the vision, team-oriented, and process-driven. We like to make things repeatable, and we bond over creative problem solving at work (and dogs).


Full Time Positions

We're looking for a motivated and passionate Project Manager hungry to learn and join our team! As a Project Manager, you're the heart of our customer experience. You're the liaison between the customer and our production lab. You're one of the main, if not the main, point of contact to ensure a great customer experience. It is your responsibility to make sure all questions are answered and all details are known and communicated. You'll work closely with your other team members in Daily Operations to ensure you know what is going on with all ongoing orders. Order due dates are second nature to you, and you'll be the first point of contact for all order problem solving. You are the outwards facing team member that upholds Makelab's values and mission at all times and always delivers a professional, communicative, and clean experience to customers.

Key Responsibilities:

  • Analyze customer needs and find the best 3D printing solutions for their orders while keeping our policies and processes in mind
  • Promptly communicate with customers via email, phone, or in person
  • Lead consultations and work with customers to navigate through the production process
  • Advise customers on best production methods and order details
  • At any stage, ensure a consistent and smooth customer experience
  • Manage multiple timelines and deadlines for various customer orders and speeds
  • Troubleshoot customer/order issues patiently and emphatically
  • Negotiate with customers for bulk order pricing using sales tactics and strategies
  • Work with select production partners for services not completed internally
  • Remain in close communication with fellow Daily Operations team members to stay on top of schedules and deadline

Experience:

  • You're able to adapt to a fast-paced, growing (and thriving) startup work environment
  • You're able to work independently without supervision or in a team environment with close collaboration
  • You weave in creativity to solve logistical and management problems
  • You've got a deep understanding of 3D printing materials & applications, and you're able to explain and communicate this to others
  • You've worked on a team before in different positions, from leading to following
  • You're able & willing to rise up to challenges as well as fill in the gaps when necessary
  • You've been in a customer-facing role before
  • You're very resourceful and a self starter. Nothing will stop you from doing what you have to do

Skills & Qualifications:

  • Background in Industrial Design, Sculpture, Animation, or creative-based role preferred
  • A creative and kind soul that genuinely enjoys human interaction
  • Proficient in 3D Modeling/CAD (Rhino, Solidworks, Fusion 360, ZBrush) a plus
  • Proficient in 3D printing softwares (Autodesk Netfabb, Materialise Magics) a plus
  • Customer service, leadership, management experience
  • Very clean and organized
  • Strong communication, visualization, and prioritization skills
  • Able and willing to work in a collaborative environment
  • Motivated, hungry, excited, and self sufficient

We're looking for a motivated and passionate 3D Print Tech hungry to learn and join our team! You've got a design or an engineering background and you're ready to put your knowledge to use to print various parts for varying projects. 

As a 3D Print Tech, you're the heart of our production lab, which is vital to our customer experience. You *are* the execution on delivery, your work directly contributes to our customers having a great experience with Makelab. You control the flow of the lab, the schedule, the successes and failures of individual builds, and machine maintenance. You're responsible for communicating your needs for being able to complete your responsibilities on an operational level as well as on a project level. You'll be responsible for analyzing printability of files, setting builds to send to the printer, keeping things organized in the lab, and possible extensive file repair/3D modeling. You'll work closely with our Service team, communicating often to ensure quality delivery and excellent customer experience. You'll also be working closely with your team of interns.


Key Responsibilities:
  • Analyze various parts and files for printability
  • Prepare customer parts for printing, batching together orders as necessary, and staying organized while doing it
  • Identify & log machine errors, repair machines as needed
  • Create & maintain machine maintenance schedules
  • QA check parts
  • Provide technical assistance and guidance to Service team
  • Keep inventory of materials, consumables and spare parts up to date by doing weekly inventory and maintaining our systems.
  • Keep the lab organized, tools in place, production schedules updated
  • Daily checks of all ongoing orders and staying on top of it. No orders left behind

Experience:
  • You're able to adapt to a fast-paced, growing (and thriving) startup work environment
  • You're able to work independently without supervision or in a team environment with close collaboration
  • You have experience combining design & engineering for creative problem solving
  • You're a handy person and enjoy working with your hands
  • You've got a deep understanding of 3D printing materials & applications, and you're able to explain and communicate this to others
  • You're able to communicate clearly to appropriate team members and customers
  • You're able & willing to rise up to challenges as well as fill in the gaps when necessary
  • You're able to communicate workflow blockers, as well as research & suggest solutions
  • You're very resourceful and a self starter. Nothing will stop you from doing what you have to do.
Skills & Qualifications:
  • Background in Industrial Design, Mechanical Engineering, Sculpture, or Animation preferred
  • Technical expert with a creative soul
  • Proficient in 3D Modeling/CAD (Rhino, Solidworks, Fusion 360, ZBrush)
  • Proficient in 3D printing softwares (Autodesk Netfabb, Materialise Magics)
  • Very clean and organized
  • Strong communication and visualization skills
  • Able and willing to work in a collaborative environment
  • Able and willing to contribute in customer consultations
  • Motivated, hungry, excited, and self sufficient

Bonus

  • Customer service, leadership, management experience is a plus
  • 3D printing lab experience is a plus
  • Prusa & Formlabs experience is a plus




Internships

In this internship, you should expect to learn all aspects of 3D printing an object from start to finish. You’ll leave this position with invaluable skills of manufacturing management and the tips and tricks that make it a tad easier.

In this role, you will aid 3DP Production Manager in daily responsibilities, starting 3D print jobs on designated printers, troubleshoot 3D printers when a print fails, post-process 3D prints after printing and lightly sand and finish as needed, prepare models for shipment, ship client orders in a timely manner, manage inventory on a weekly basis

What You'll Learn
  • Manufacturing management
  • Light project management
  • Production queue management
  • Specific 3D printers
  • 3D printing process
  • 3D printing techniques
  • 3D printing repairs
  • Post processing techniques
  • 3D printing materials knowledge

Requirements:
  • Strong organizational skills
  • Passionate, driven, and eager to learn
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Good with your hands
  • Strong communicator

You will help our Project Manager ensure a successful order and customer experience. You and our Project Manager upholds Makelab’s values at all times and always deliver a professional, communicative, and clean presentation to customers.

In this role, you will analyze customer needs and find the best solutions, control and ensure the quality of deliverables, draft emails for Project Manager to send out, follow up with customers about their projects, ensure quality service from project start to project finish, interact with customers via email, phone and in person, close sales, ability to overcome sales obstacles smoothly through creative and adaptive approaches, manage and solve customer issues and concerns, managing timelines, providing customer service, prompt customer replies.

What You'll Learn:
  • Client management
  • Project management
  • How to make and prototype anything
  • Specific 3D printers
  • 3D printing process
  • 3D printing techniques

Requirements:
  • Excellent writing and proofreading skills
  • Passionate, driven, and eager to learn
  • Creative capabilities
  • Knowledge of slicer programs
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator
  • Knowledge of how to prototype and create models

In this internship, you should expect to learn about how to execute a visual marketing plan at a startup and how to work in a fast-paced environment. You'll adopt the Makelab language and weave it into all the content you create.

In this role, you will create content for social media, website, and marketing campaigns, create & edit videos and photos for content, maintain the Makelab Brand Bible, create visual templates for future use.

What You'll Learn:

  • 3D Printing
  • Brand execution
  • Systems creation
  • Competitive landscape

Requirements:

  • Excellent writing and proofreading skills
  • Passionate, driven, and eager to learn
  • Creative capabilities
  • Knowledge of Adobe programs
  • Strong organizational skills
  • Positive energy and respectful of others
  • Ability to multi-task in a fast-paced environment
  • Ability to manage priorities easily
  • Strong communicator